ILLNESS NOTIFICATION

Please do not come to your appointment if you are ill, but please call us and let us know you are sick and that you need to reschedule.

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MEDICAL CONDITION NOTIFICATION

Be sure to alert your service technician if you have any medical conditions or if you are pregnant.

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COSMETIC INJECTABLES 

Be sure to alert your injector if you have an upcoming dental or surgical procedure. Likewise, please alert your aesthetician if you've had cosmetic injections in the two weeks prior to your appointment.

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SURGERY/INJURY NOTIFICATION

Be sure to alert your provider if you have had surgery or sustained an injury recently.

 

APPOINTMENT CANCELLATIONS

We require the courtesy of a 24-hour cancellation on all facility services.

 

PERSONAL PROPERTY LOSS OR DAMAGE

Stellar is not responsible for loss of or damage to any personal items guests may bring to our facility, including valuables. We strongly recommend leaving valuables at home.

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PRODUCT RETURNS

Products may be exchanged up to two weeks from the date of purchase. If the original product is exchanged for a product of lesser value, the difference will be credited to the client's account.

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PREPAID/PACKAGE POLICY

All prepaid services including packages must be redeemed within one year from the date of purchase. If a prepaid service is not redeemed within that timeframe, the remaining service cost may be applied to full-cost retail items.

 

OTHER POLICIES

​Stellar reserve’s the right to refuse service.

 All prices are subject to change without notice.